ServiceNow Support Specialist (ITSM/HRSD) - Remote in Bali
Grace Global Operations Center · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 18000000 - 25000000
Grace Global Operations Center is seeking a dedicated ServiceNow Support Specialist to join our team. This is a remote position based in Bali, offering a competitive salary package. The ideal candidate will have a strong background in ServiceNow ITSM/HRSD and a passion for providing excellent IT support.
In this role, you will be responsible for managing and supporting the ServiceNow platform, ensuring smooth operations and user satisfaction. You will work closely with internal teams to resolve IT issues, implement improvements, and ensure compliance with IT policies.
If you are a skilled ServiceNow professional looking for a challenging and rewarding role, we encourage you to apply.
📋 Tanggung Jawab Pekerjaan
Provide Level 1 and Level 2 support for ServiceNow ITSM/HRSD.,Troubleshoot and resolve IT issues reported by users.,Document and maintain IT processes and procedures.,Monitor system performance and proactively identify issues.,Collaborate with internal teams to ensure smooth IT operations.,Implement and maintain IT policies and procedures.,Provide training and support to end-users.,Stay updated with the latest ServiceNow features and best practices.🎓 Kualifikasi & Syarat
Bachelor's degree in Computer Science, Information Technology, or related field.,2-3 years of experience in ServiceNow ITSM/HRSD support.,Strong knowledge of ServiceNow platform and its modules.,Experience with ITIL framework is a plus.,Excellent communication and problem-solving skills.,Ability to work independently and as part of a team.,Familiarity with remote work tools and collaboration platforms.,Fluency in English, both written and spoken.🛠️ Keahlian
ServiceNow ITSM/HRSDITILTroubleshootingDocumentationSystem MonitoringTraining and SupportRemote Work ToolsEnglish Communication
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